My Work
Reports 2.0
Flatiron Health
Responsible for leading the redesign and information architecture of a 2.1 million-report ecosystem, introducing AI-driven intent search, scheduled automation, and structured discovery.
Lead designer
The new workflow cut search friction by 50%, drove a 17-point increase in report download rates (to 60%), increased overall report runs by 30%, and saved large practices up to 44 hours per month in administrative time.
Responsible for the end-to-end design for an AI-powered scribe technology aimed at reducing clinician burnout.
Lead designer
The redesigned workflow achieved 71% adoption, boosted data completeness from 5% to 99%, increased diagnoses per visit by 87%, and drove a 16% increase in coding charges.
Responsible for leading the design of an integrated care team workflow to capture and address social determinants of health (SDOH).
Lead designer
By establishing structured visibility across 68 practices and an ACH screening form used by 160,000+ patients, the design drove a 100% CSAT, a 52% boost in screenings, a 67% increase in Z-code activity, and expanded patient SDOH documentation from 0.5% to 3.5% (reaching up to 70% in top practices).
Responsible for the mobile and web redesign of the Daily Manifest workflow, conducting contextual inquiry and iterative user testing to streamline high-volume vehicle reservations for dealership service advisors.
Lead designer
The optimized information architecture reduced operational friction during peak hours, improved fleet visibility, and boosted service advisor speed and customer satisfaction (CSAT) scores across mobile and desktop platforms.
Led the end-to-end UX redesign for US consumer mobile apps and clinician web portals, adapting complex healthcare systems into an accessible, 0-to-1 digital care platform.
Lead designer
Overhauled the appointment booking and post-consultation workflows—establishing a trustworthy visual identity, accessible design system, and responsive clinician portal that significantly improved usability across narrow screen devices.